Bronte TurnerComment

Capital One's Dynamic New London Office Designed to Suit a Growing Business & Flexible Working Culture

Bronte TurnerComment
Capital One's Dynamic New London Office Designed to Suit a Growing Business & Flexible Working Culture


Capital One UK have unveiled its new, state of the art office across two floors in the White Collar Factory in London’s growing tech precinct. To strengthen its presence in London, the new office is a showcase for modern agile working within the fintech industry.

HLW’s Managing Director Bronte Turner said "Capital One’s new offices have been designed with technological innovation and collaboration as its core focus, to enable Capital One’s employees freedom and flexibility in how and where they work."

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Capital One engaged HLW London to create its new space; appointing them to conduct a full workplace analysis, develop a new and pioneering workplace strategy, design the most cutting-edge and inspiring space to work and deliver it to exceed its employee’s expectations.

HLW’s workplace strategy analysis aimed to understand Capital One’s business goals and enhance the evolution of the company. A workplace strategy was developed centering on creating great experiences and supportive spaces for teams and the nature of the work they undertake; helping Capital One to push the boundaries of their working procedures by creating an environment that supports the nature of the business‘s agile working methods.

The strategy focuses on flexibility and adaptability and includes highly flexible desks that rotate to form new pairs and teams, collaborative working, meeting and visual management zones integrated to become an extension of the working area, as well as quiet focus areas and private booths to cater for individual working approaches.

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The space has a wide range of working environments to support many work styles, offering staff the freedom of choice to encourage them to flourish. This has all been carefully planned to create a connected and dynamic team atmosphere, including:

  1. Work areas designed to focus on individuals and individual teams, including team collaboration and support areas.
  2. Larger scale community areas, such as the communal café centering on a bespoke feature stair case, has integrated social and meeting points designed within.
  3. Business and community focused spaces which continue to the front of house areas connect reception, the business lounge and meeting zones which can transform easily into a larger scale showcase and exhibition space which maximizes the amazing views of the city, and allow visitors a glimpse into the inner workings of life at Capital One.

The design concept ‘Paper Space vs Cyber Space’, further celebrates Capital One through the symbolization of paper opposed to computer technology, celebrating both the history and future of the organisation. Natural materials and soft curves reflect ‘paper space’, which is balanced against the manufactured hard materials of ’cyber space’. These two themes come together to create an environment that mirrors the company’s unique work culture. The materials also compliment the architectural design and base build designed by AHMM.

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The creative team at HLW have designed and delivered a workspace that showcases the business whilst creating a fantastic space for employees to work in, enabling Capital One people to bring their whole selves to work, and showcasing Capital One as a desirable organisation to work with.

Speaking about Capital One’s new office space in London, Amy Lenander, Capital One UK’s CEO said: "Our move to White Collar Factory is a key part of our drive to put digital and tech capabilities at the core of our business strategy. The new office puts us at the heart of London’s innovation and fintech hub, making it easier to recruit from one of the best talent pools in the world and to integrate into the London tech community. This move will play a pivotal role in our future success in the UK."