HLW Approach to Change Management
Authored by Matthew Treibner, Matthew Weiss, and Amelia Saberwal, Illustrations by JingHang Huang
With the New Year comes change. Resolutions, aspirations, and fresh starts become quickly contagious as they spread from the general public through the front door of small and big businesses alike. As workplace strategists, we stand witness to these businesses as they cautiously navigate the tricky terrain of introducing new ideas and spaces into the workplace. And what has proven to be an even bigger challenge is the implementation of these changes in such a way that uplifts, rather than upheaves, the daily flow of business. All in all, we know it’s hard. To get you started off on the right foot we would like to give a sneak peak at some guides for healthy change.
PUT THE FACTS ON THE TABLE
Speaking and acting honestly are indicators that you are invested in the well-being and success of the company. Be authentic in every way—when you talk and when you act.
SPEND A DAY IN THEIR SHOES
Successful change requires a deep understanding of the people affected. Perform cultural diagnostics to gain insight and form relationships to develop empathy. Get on the ground, take a walk in their shoes, and spend a day in their cubicle.
People need to know where they will sit (literally and figuratively) in the new world that you are creating. Illustrate their roles now, during the process, and in the future.
FIND THE RIGHT TONE OF VOICE
Craft an attitude and way of speaking that jives with the people but still upholds a change-driven mindset. Don’t be afraid to have a little fun.
BRING OUT THE BIG GUNS
Every change process needs a leader. A highly influential top exec supporting the project can rally the troops and create momentum going forward.